Xelerance has realized that many companies are not willing to use Open Source products because of the apparent lack of commercial support. As such, we are pleased to offer commercial 3rd level support for Openswan, strongSwan, Libreswan, and OpenVPN.
Support is available via 2 levels:
1. Per Incident Support
- Compiling, Configuring, Break/Fix and Interoperability
- 4 hour minimum
- Contact sales@xelerance.com for rate information – we support USD/EU – rates vary by country.
2. Annual Support Contract
For anyone using/integrating/reselling VPN systems, a support contract guarantees peace of mind.
For anyone using/integrating/reselling VPN systems, a support contract guarantees peace of mind.
Basic Support
- Up to 4 hours / per month
- Incidents are limited to installation/configuration/interop/bugs, on profiles registered with us
- Response within 1 business day
- All correspondence via e-mail, to the designated customer representative
Enterprise Support
- Up to 16 hours / per month
- Incidents are limited to supported features + profiles registered with us
- Response within 4 business hours
- All correspondence via e-mail, to the designated customer representative