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Openswan Support
Xelerance
has realized that many companies are not willing
to
use Open Source products because of the apparent
lack
of commercial support. As such, we are pleased
to offer
commercial 3rd level support for
Openswan.
Support
is availble via 2 levels:
1. Per Incident Support
Need help? We now offer per-incident support for
Openswan and FreeRadius.
- Compiling, Configuring, Break/Fix and Interoperability
- 4 hour minimum
- Contact sales@xelerance.com for rate information - we support CAN/EU - rates vary by country.
2. Annual Support Contract
For anyone using/integrating/reselling Openswan systems,
a support contract guarantees peace of mind. All prices in US Dollars.
Basic Support
- Available on x86 (or other platforms with UML is available)
- Up to 4 hours / per month (or 16 / per quarter), with ability to carry forward unused time 1
month (provided subscription is continued)
- Incidents are limited to installation/configuration/interop/bugs,
on profiles registered with us
- Response within 1 business day
- All correspondance via e-mail, to the designated
customer representative
- $7,500/year
Enterprise Support
- Up
to 16 hours / per month, with ability to carry
forward
unused time 1 month (provided subscription is
continued)
- Incidents
are limited to supported features + profiles
registered with us
- Response
within 4 business hours
- All
correspondance via e-mail, to the designated
customer
representative
- $20,000/year
If none of our offerings meet your requirements,
or you require installation or other short term
profressional support, please contact us at
support@xelerance.com
and we can custom tailor a solution for you.
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